Shipping policy

Equipment Shipping Policy

Last updated: 2 September 2026

This Shipping Policy applies only to physical equipment supplied by VenueScreen. It does not apply to digital advert creation, scheduling, remote uploading or subscription services.

Equipment Covered

Physical equipment may include:

  • VenueScreen media players.

  • Power supplies and adapters.

  • HDMI cables.

  • HDMI splitters.

  • Replacement media players.

  • Other accessories listed in your quotation or order.

Your order confirmation will specify exactly which equipment is included.

Delivery Areas

We currently deliver to business addresses within the United Kingdom.

Delivery to Northern Ireland, the Scottish Highlands, islands or other remote locations may take longer and may incur an additional charge.

International delivery is not currently available unless agreed with VenueScreen in writing before ordering.

Processing and Configuration

Media players are configured for your venue before dispatch. Please allow approximately 2-3 working days for configuration and order processing.

Processing begins after:

  • Your order has been accepted.

  • Any required payment has been received.

  • We have received the information needed to configure your player.

Orders requiring multiple players or specialist equipment may take longer. We will notify you if there is likely to be a significant delay.

Delivery Times

Once dispatched, UK deliveries will normally arrive within 1-2 working days.

Delivery times are estimates and cannot be guaranteed. Deliveries may be delayed by couriers, severe weather, transport disruption, public holidays or other circumstances outside our control.

Working days are Monday to Friday, excluding UK bank holidays.

Delivery Charges

Delivery charges will be:

  • Shown on your quotation, invoice or order confirmation; or

  • Confirmed before your order is accepted.

£109 self-installation charge includes UK delivery.

Additional charges may apply to remote locations, express delivery or unusually large orders.

Delivery Address

You are responsible for providing a complete and accurate delivery address.

The address should be a secure business or venue address where someone is available to accept the parcel.

Please check the delivery details before confirming your order. If you need to change the address, contact us immediately. We cannot guarantee that an address can be changed once an order has been configured or dispatched.

VenueScreen is not responsible for delays or losses caused by an incomplete or incorrect address supplied by the customer.

Tracking and Delivery Updates

Where tracking is available, we will send the tracking details to the email address or telephone number provided with your order.

The courier may contact you directly with delivery updates or options.

Receiving Your Equipment

Please inspect the parcel as soon as reasonably possible after delivery.

Before installing the equipment, check that:

  • The correct equipment has been supplied.

  • The parcel and equipment are not visibly damaged.

  • All listed components are present.

  • Cables and power supplies appear suitable and undamaged.

Do not install or use equipment that appears damaged.

Damaged Equipment

If equipment arrives damaged, contact VenueScreen within 48 hours of delivery.

Please provide:

  • Your name and venue name.

  • Your order or invoice number.

  • A description of the damage.

  • Photographs of the parcel, packaging and damaged equipment.

  • A photograph of the courier label.

Keep all original packaging until we have investigated the issue. We may ask you to return the equipment before a replacement is supplied.

Where we confirm that equipment was damaged before or during delivery, we will arrange a repair, replacement or other appropriate remedy.

Missing or Incorrect Items

If an item is missing or incorrect, notify us within 48 hours of delivery.

We will check the order and arrange for the missing or correct item to be supplied where appropriate. Incorrect items may need to be returned using the instructions we provide.

Lost Parcels

If tracking shows that a parcel has not arrived within the expected period, contact us so that we can investigate with the courier.

A parcel will not be treated as lost until the courier has completed its investigation or confirmed the loss.

If the courier confirms that the parcel has been lost before delivery, VenueScreen will arrange a replacement or another appropriate remedy.

Failed Delivery

If nobody is available to accept the parcel, the courier may:

  • Attempt delivery again.

  • Leave the parcel in an agreed safe place.

  • Deliver it to a collection point.

  • Return it to VenueScreen.

You are responsible for following the courier’s instructions and collecting or rearranging delivery within the time allowed.

If equipment is returned to us because delivery was refused, repeatedly unsuccessful or not collected, we may charge the reasonable cost of sending it again.

Safe Places and Delivery Instructions

If you ask the courier to leave equipment in a safe place or with a neighbour, you accept the additional risk associated with that instruction.

VenueScreen is not responsible for loss or damage occurring after the parcel has been delivered in accordance with your authorised instructions.

Split Deliveries

Orders containing several items may be sent in more than one parcel. Where possible, we will let you know if your order is being delivered separately.

Ownership and Risk

Unless your quotation states that equipment is loaned or rented, ownership of purchased equipment passes to you once full payment has been received.

Responsibility for the equipment passes to you when it is delivered to the agreed address, accepted by an authorised person or left in accordance with your authorised delivery instructions.

Returns

This policy covers delivery only. Returns, cancellations, faulty equipment and warranty claims are governed by our Terms of Service and any separate Returns Policy.

Please contact us before returning equipment. Unauthorised returns may not be accepted.

Contact VenueScreen

For delivery questions or to report a problem, contact:

VenueScreen
Website: venuescreen.co.uk
Telephone: 07857 163205
Email: admin@stikaroo.co.uk
Address: VenueScreen, 81 Trumpet Terrace, Cleator, Cumbria. Ca23 3DX