This version is written for business customers such as pubs, clubs and bars. Complete the bracketed details especially the minimum term, payment date and business address before publishing.

Terms of Service

Last updated: 2 September 2026

These Terms of Service govern the supply of VenueScreen’s digital-signage advertising services, advert-design services, media players and associated equipment.

By placing an order, accepting a quotation or using our services, you agree to these Terms.

1. About VenueScreen

VenueScreen provides managed digital-signage advertising services for pubs, clubs, bars and other venues.

Our services include:

• Static 16:9 HD advert creation.

• Advert amendments and customer approval.

• Remote advert uploading and scheduling.

• Automatic advert expiry.

• Managed digital media players.

• Technical support.

• Additional equipment where agreed.

Our business details are:

Trading name: VenueScreen
Legal name: VenueScreen
Business address: VenueScreen, 81 Trumpet Terrace, Cleator, Cumbria. Ca23 3DX
Email: admin@stikaroo.co.uk
Telephone: 07857 163205
Website: venuescreen.co.uk

2. Business Customers

Our services are intended primarily for businesses, clubs, charities, associations and other commercial organisations.

By ordering a service, you confirm that:

• You are acting for business or organisational purposes.

• You are authorised to enter into the agreement.

• The information you provide is complete and accurate.

• You are at least 18 years old.

If you purchase as a consumer, your statutory consumer rights will not be affected.

3. The Agreement

The agreement between you and VenueScreen consists of:

1. Your accepted quotation, order form or package selection.

2. These Terms of Service.

3. Any written service specifications agreed between us.

4. Our Privacy Policy and Cookie Policy where applicable.

If these documents conflict, the accepted quotation or order form will take priority, followed by these Terms.

An enquiry or quotation does not create a binding agreement. The agreement begins when we accept your order or receive your first payment.

4. VenueScreen Packages

The services included in your subscription depend on the package shown on your quotation, order form or the VenueScreen website when you order.

Your package may specify:

• The number of static adverts included each month.

• The number of corrections included per advert.

• The number of managed media players.

• Scheduling and expiry services.

• Installation or self-installation arrangements.

• Technical-support provision.

• Any minimum subscription period.

Unused monthly advert allowances do not carry over unless we agree otherwise in writing.

An advert counts towards your monthly allowance once design work has started, even if you later decide not to publish it.

Substantially different replacement content may be treated as a new advert rather than a correction.

5. Advert Requests

You must provide the information reasonably required to create your advert, which may include:

• Event name and description.

• Dates and times.

• Prices and promotional terms.

• Venue information.

• Photographs, logos or brand assets.

• Contact information.

• Scheduling and expiry instructions.

Information must be supplied clearly and within sufficient time for us to complete the work.

Advert turnaround times are estimates unless we expressly agree to a deadline in writing. Delays in receiving content, instructions or approval may delay publication.

6. Advert Corrections

Unless your package states otherwise, one correction is included with each advert.

A correction means a reasonable change to an existing draft, such as:

• Correcting a spelling error.

• Changing a date, time or price.

• Replacing a short section of text.

• Making a minor layout or colour adjustment.

A correction does not include:

• Replacing the original concept with a new concept.

• Rewriting most of the advert.

• Changing the advertised event or promotion.

• Replacing most images or content.

• Requesting a substantially different design after approval.

Additional corrections or redesign work may be charged separately. We will tell you about any additional charge before starting that work.

7. Advert Approval

We will provide an advert for your approval before publication unless another process has been agreed.

You are responsible for checking:

• Spelling and grammar.

• Dates and times.

• Prices and promotional conditions.

• Contact details.

• Images and logos.

• Legal or licensing information.

• The overall accuracy of the advert.

Approval may be given by email, message, approval form or another agreed method.

Once approved, VenueScreen is not responsible for errors that were present in the approved version. Any correction requested after approval may count as an additional correction or new advert.

We may correct an obvious technical or typographical mistake before publication, but we are not required to alter approved content without your permission.

8. Scheduling and Expiry

You must provide accurate start dates, end dates and display instructions.

We will use reasonable care when scheduling adverts but cannot accept responsibility for problems caused by:

• Incorrect information supplied by you.

• Late approval.

• Internet or network failure at the venue.

• The television being switched off or set to the wrong input.

• The media player being disconnected.

• Power interruption.

• Third-party software or service outages.

• Venue equipment failure.

Scheduled adverts may require an active internet connection to download or update. Content already downloaded to a media player may continue playing during a temporary internet outage, depending on the equipment and software used.

9. Content Standards

You are responsible for ensuring that all information and materials supplied to VenueScreen are lawful, accurate and suitable for display.

Your content must not:

• Infringe copyright, trade marks or other intellectual-property rights.

• Use a person’s image without appropriate permission.

• Contain false or misleading claims.

• Promote unlawful goods, services or activities.

• Be defamatory, discriminatory, threatening or obscene.

• Breach advertising, licensing, gambling or alcohol-promotion rules.

• Encourage irresponsible drinking.

• Contain malicious software or harmful files.

• Breach another person’s privacy or data-protection rights.

You confirm that you have all licences, permissions and approvals needed for any text, images, logos, music, photographs or other materials you provide.

VenueScreen may refuse, suspend or remove content that we reasonably believe is unlawful, misleading, offensive, unsafe or likely to damage our reputation. Refusal of unsuitable content does not automatically entitle you to a refund.

10. Media Players and Installation

Where included in your order, VenueScreen will supply a configured media player for connection to a compatible television or display.

For self-installation, you are responsible for providing:

• A compatible television or display with an available HDMI input.

• A suitable and continuous power supply.

• A reliable internet connection.

• Safe access to the installation location.

• Permission from the venue owner where required.

• Any required HDMI splitters, extension cables or specialist mounting equipment.

Installation must follow the instructions we provide. VenueScreen is not responsible for damage caused by incorrect installation, unsuitable equipment, unsafe wiring, unauthorised modification or failure to follow instructions.

If you require professional installation, this must be quoted and agreed separately.

11. Multiple Screens

Multiple screens may display content from one media player where the venue uses a suitable HDMI splitter and the required cables.

Unless stated in your order:

• The venue is responsible for purchasing and installing the splitter and cables.

• All screens connected to the same player will normally show the same content.

• VenueScreen does not guarantee compatibility with third-party splitters, cables or displays.

• Long cable runs or complex installations may require professional equipment or installation.

Alternatively, additional configured media players may be purchased from VenueScreen at the price shown on our website or quotation. Each additional player may require its own subscription or management charge where stated in the order.

12. Equipment Ownership and Use

Unless your quotation states that equipment is rented or loaned, ownership of purchased media-player hardware passes to you once it has been paid for in full.

VenueScreen retains ownership of:

• Its software configurations.

• Management accounts and credentials.

• Internal templates and production systems.

• Licensed third-party software.

• Any loaned or rented equipment.

You must not attempt to access, copy, alter or disclose VenueScreen’s management credentials.

Our ability to remotely manage a player may end when your subscription ends. The device may require reconfiguration before it can be used for another purpose.

13. Equipment Problems

You must notify us promptly if a media player develops a fault.

We will provide reasonable remote technical support to diagnose problems. We may ask you to:

• Check the power and HDMI connections.

• Restart the television or player.

• Confirm the internet connection.

• Send photographs of the installation.

• Return the player for inspection.

Warranty coverage does not apply to damage caused by accidents, liquids, power surges, misuse, unauthorised modification, unsuitable installation or normal wear and tear.

Any manufacturer’s warranty will apply subject to its own terms. Nothing in these Terms removes any statutory rights that cannot legally be excluded.

14. Customer Responsibilities

You agree to:

• Provide accurate contact, billing and venue information.

• Pay charges when due.

• Provide advert content and approvals promptly.

• Maintain suitable power, internet and display equipment.

• Keep the media player connected and reasonably accessible.

• Notify us of faults or unauthorised use.

• Follow installation and technical instructions.

• Comply with applicable laws, licences and advertising standards.

• Keep your own copies of important artwork and content.

• Tell us before changing your internet service, television setup or equipment location.

We are not responsible for delays or failures caused by your failure to meet these responsibilities.

15. Charges and Payment

The charges for your service are shown in your quotation, order form or selected package.

Charges may include:

• A setup or self-installation charge.

• Monthly subscription fees.

• Additional media players.

• Additional advert corrections.

• Work exceeding your monthly allowance.

• Specialist equipment or installation.

• Delivery or replacement-equipment charges.

Unless stated otherwise, invoices must be paid within 30 days of issue.

Monthly subscriptions are payable in advance by the agreed payment method. Prices are stated exclusive of VAT.

You are responsible for ensuring that payment information remains accurate and that sufficient funds are available.

16. Late or Failed Payments

If payment is late, declined or cancelled, we may:

• Contact you to request payment.

• Suspend advert creation or scheduling.

• Stop remote updates.

• Suspend the media-player service.

• Remove access to support.

• Terminate the agreement after giving reasonable notice.

• Recover reasonable costs incurred in collecting overdue amounts.

Where permitted by law, we may charge statutory interest and recovery costs on overdue business debts.

Service suspension does not remove your obligation to pay charges already due.

17. Price Changes

We may change subscription prices by giving at least 30 days’ written notice.

A price change will normally take effect at the next renewal after the notice period. If you do not accept the change, you may cancel in accordance with these Terms, subject to any agreed minimum term.

Changes to VAT or other taxes may be applied as required by law.

18. Subscription Term and Renewal

Your subscription begins on the date stated in your order or when the service is activated.

The minimum subscription term is 3 months.

After the minimum term, the subscription will continue on a monthly rolling basis unless cancelled in accordance with these Terms.

If no minimum term is shown in your order, the subscription will be treated as monthly rolling.

19. Cancellation

You may cancel your subscription by giving at least 30 days’ written notice by email or another agreed method.

Cancellation takes effect:

• At the end of the minimum term; or

• At the end of the applicable notice period if the minimum term has already ended.

Setup, equipment, installation and design charges are non-refundable once the relevant equipment has been ordered, configured or delivered, or once design work has started.

Monthly charges already paid are not normally refunded for a partial billing period unless required by law or agreed by VenueScreen.

Cancelling a Direct Debit or recurring payment does not itself cancel the agreement. You must notify us separately.

20. Suspension and Termination

We may suspend or terminate the agreement if:

• You fail to pay an amount when due.

• You seriously or repeatedly breach these Terms.

• You provide unlawful or infringing content.

• You misuse our systems, equipment or credentials.

• You become insolvent or cease trading.

• Continuing the service would expose us to legal, technical or reputational risk.

• You behave abusively or threateningly towards our staff or contractors.

Where reasonably possible, we will give you an opportunity to correct the breach before termination.

Either party may terminate immediately where the other commits a serious breach that cannot be corrected.

Charges due up to the termination date remain payable.

21. Effect of Cancellation or Termination

When the service ends:

• Advert creation and remote scheduling will stop.

• Access to managed signage systems may be removed.

• Adverts may stop displaying.

• Loaned or rented equipment must be returned.

• Purchased equipment may require reconfiguration.

• Outstanding invoices become payable.

• We may delete stored advert files after a reasonable retention period.

You should request copies of any required final advert files before the service ends.

22. Intellectual Property

You retain ownership of logos, photographs, text and other materials you provide to us.

You grant VenueScreen permission to use, copy, resize and adapt those materials only as reasonably necessary to provide the service.

Once all relevant charges have been paid, you may use the final approved advert artwork for your venue’s own promotional purposes.

Unless agreed separately:

• Editable source files are not included.

• VenueScreen retains ownership of its templates, layouts, design systems and working files.

• Third-party stock images, fonts or assets remain subject to their original licence terms.

• You may not resell our designs as templates or design services.

We may display completed work in our portfolio or marketing materials unless you ask us not to do so in writing.

23. Service Availability

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free availability.

Maintenance, updates, internet outages, third-party platform failures, equipment faults or events outside our control may temporarily affect the service.

Where practical, we will take reasonable steps to restore affected services promptly.

VenueScreen does not guarantee that displaying an advert will produce a particular level of sales, attendance, revenue or customer engagement.

24. Data Protection

We process personal information in accordance with our Privacy Policy.

Each party must comply with applicable data-protection law when providing or using personal information in connection with the service.

You must have an appropriate lawful basis and any necessary permission before asking us to display photographs or personal information relating to staff, customers, performers or other individuals.

25. Liability

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Any liability that cannot legally be excluded.

Subject to the above, VenueScreen will not be liable for:

• Loss of profit, revenue, business or anticipated savings.

• Loss of goodwill or reputation.

• Indirect or consequential loss.

• Errors contained in customer-approved adverts.

• Lost attendance or sales.

• Internet, electricity or venue-equipment failure.

• Third-party platform or software failure.

• Content, claims or materials supplied by the customer.

• Events outside our reasonable control.

Our total liability arising from the agreement will not exceed the total amount paid by you to VenueScreen during the 12 months immediately before the event giving rise to the claim.

Each party must take reasonable steps to reduce any loss it suffers.

26. Events Outside Our Control

Neither party will be responsible for delay or failure caused by circumstances outside its reasonable control, including:

• Power or internet outages.

• Fire, flood or severe weather.

• Industrial disputes.

• Government restrictions.

• Cyberattacks.

• Supplier or telecommunications failures.

• Failure of third-party platforms.

• Civil emergencies or other force-majeure events.

The affected party must notify the other as soon as reasonably possible.

27. Changes to These Terms

We may update these Terms to reflect changes to our services, suppliers, technology or legal obligations.

Material changes affecting an active subscription will be notified in advance where reasonably possible.

The latest version will be published on our website with the updated date shown at the top.

28. Notices

Notices under the agreement must be sent by email, post or another written method accepted by both parties.

You are responsible for keeping your contact details current.

A notice sent by email will normally be treated as received on the next working day, provided that no delivery-failure message is received.

29. General Provisions

We may use employees, freelancers, installers and service providers to deliver parts of the service.

You may not transfer the agreement to another person or organisation without our written consent.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right.

The agreement does not create a partnership, joint venture, agency or employment relationship.

No person other than you and VenueScreen has the right to enforce the agreement.

30. Governing Law

These Terms and any dispute arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, unless applicable law requires otherwise.

31. Complaints and Contact

If you have a complaint or question about the service, please contact us first so that we can try to resolve it.

VenueScreen
Website: venuescreen.co.uk
Telephone: 07857 163205
Email: admin@stikaroo.co.uk
Address: VenueScreen, 81 Trumpet Terrace, Cleator, Cumbria. Ca23 3DX

Have a UK solicitor check the final version before launch, particularly the minimum term, hardware ownership, cancellation provisions and liability cap. UK commercial debts may qualify for statutory interest and recovery costs under the Late Payment of Commercial Debts rules.